High-need patients are a varied group of people who tend to interact with the health system frequently. To better understand these patients’ experiences, Healthwise—a nonprofit that aims to help people make better health decisions—has identified three key populations within the high-need group: individuals with at least three major chronic conditions, individuals under 65 living with a disability, and frail elders, defined as people over age 65 with functional limitations.
As part of this work, Healthwise researchers interviewed multiple people in each of these different segments of the high-need group. Understanding their problems with the health system as well as their daily challenges provides insights into what aspects of care are working for people, and what needs repair. The patient voices provide a much-needed patient perspective at a time when federal health funding cuts are being considered. Below, we offer video of these three interviews.