http://goo.gl/Tlrrxr
The Department of Veterans Affairs' Office of Inspector General said more than 200 appointments were incorrectly recorded for the year that ended in June 2015. Two former scheduling supervisors and a current director of two VA clinics instructed staff to incorrectly record cancellations as being canceled by the patient, the report shows.
Veterans in many instances then encountered average wait times of nearly three months when the appointments were rescheduled.
"These issues have continued despite the Veterans Health Administration ... having identified similar issues during a May and June 2014 system-wide review of access," according to the report. "These conditions persisted because of a lack of effective training and oversight."
Federal inspectors also determined that wait times for other veterans were understated by more than two months.
As a result, wait times "did not reflect the actual wait experienced by the veterans and the wait time remained unreliable and understated."