from PHI: For consumers of paid long-term care services, eight out of everyten hours of service are provided not by a nurse or a doctor, but by adirect-care worker—a home health aide, certified nurse aide, orpersonal care worker.
Therefore, for consumers who rely upon services and support from direct-care staff, PHI has identified the Nine Essential Elements of Quality Care —whether that care is received in the consumer’s home or in a residential setting.
This builds off of PHI’s Nine Essential Elements of a Quality Job,which is a guide to help ensure direct-care workers are able to providethe highest-quality care to all long-term care consumers.
We are interested in hearing your thoughts on the elements ofquality care. Does this vision resonate for you? Let us know bycommenting below.