Though the article is legalistic, the issues raised in it are common ones in any personal assistance services system...
http://goo.gl/TCu7fT
In performing assessments, Mr. Gridley testified that he utilized a PCA assessment tool to rate activities of daily living. Points were assigned in various categories based upon the assessor’s observations of areas in which applicants needed hands-on assistance by a PCA. Mr. Gridley testified that assessments resulted in raw scores of the number of PCA hours needed by applicants, up to a maximum of 25 hours per applicant. Although the governing Medicaid regulations allowed applicants to receive a maximum of 40 PCA hours, Mr. Gridley testified that only the respondent’s Medical Director could approve additional PCA hours above the maximum of 25 hours allowed under respondent’s policy, and that he was not aware of the criteria used by the Medical Director in approving additional PCA hours.
(T)he ALJ ruled that the assessment tool used by respondent unfairly imposed an artificial cap of 25 PCA Hours although Medicaid regulations allow a maximum of 40 PCA hours to be awarded: “Fundamental fairness … demand[s] that the respondent create a more equitable scoring assessment that neither unfairly holds down, or inflates, a recipient’s ability to fairly reflect the number of PCA hours required given their limitations in life activities.”